Client Meeting Notes:

Questions/Plan

Current Context and the Problem
What is UVic? University of Victoria
How many students attend? 21593 students as of 2015
Is there an estimate of how many will eat on campus on a given day at the intended location of change?
~2000
How many food service locations exist and of what type are they?
There are 9 food service locations; building 1, port cafe, cove express, mystic market, mac’s, bibliocafe, arts place, nibbles and bytes, and sci cafe
What are the current wait times?
busy:10-20min not busy:5min
When are the slowest “gap times” when traffic becomes most congested?
noonish 11-1 on 20 and 50
Who are the stakeholders involved in the current system?
students,visitors,staff
Who is most disadvantaged by the problem?
students,visitors,staff
Ordering wait-times are listed as the primary problem? Is increasing sales a goal, or to keep them consistent?
Reduce wait times which will increase sales
What locations are currently most congested and would benefit the most/the least? Are there locations to prioritize?
sub,mystic


Payment
What is the OneCard? How does it work as a payment system? Is it private/public? Who is eligible to have the card?
OneCard is the identification card used at the University of Victoria. It also provides a method of payment for students along with discounts when used at UVic locations. It is private as it is only eligible to students and staff at the university.
Are there currently incentives/discounts for using OneCard or other forms of payment?
10% off

How many methods of payment currently exist at food service locations? How many/which ones should exist in a solution?
cash onecard credit debit


System limitations/goals

What are the requirements/limitations for the food service workers for the system to be implemented? Hardware? Software? Training? (Who manages equipment/training/maintenance of equipment)
All food outlets will require a food ordering - application, qr code, scanner?

How are no-shows handled? What if a user orders food, but does not pick up? Can orders be canceled/refunded? (User side/worker side)
orders only canceled if not started by worker then customer gets coupon(rare)
no shows no refund after not showing during pickup window

What should the mobile app present to the user to know if order is confirmed/when to pick up?
Yes - user should get a notification saying “Your order is ready”
How will workers confirm the clients’ orders to their identity?
qrcode
alternative sign in, guest/one card user


potential idea
fastlane system where online orders get a seperate lineup to let them bypass the not ready customers who need to order as well


Requirements for Change - Note: for future meetings
How should students become aware of the new ordering option? Do the clients want the majority of orders to be processed through the product? - how significant of a shift overall (change management considerations)


How do cooks currently manage students ordering food? Are cooks and cashiers separate roles? Does taking an order slow down the cooking process? (Future Q: Will you need more cooks if the solution is implemented?)


Meeting notes:
analyst brainstorming = finding soln from pov as provider looking for features
functional requirements
nonfunctional requirements aspects of quality etc