About Us

About Our Organization

Doublefast is a group headed by information technology (IT) professionals who specialize in systems analysis. Have a problem? We’d love to solve it.

By working in close communication with you and your stakeholders, we determine and document your current IT situation, your goals and constraints, and gather the right requirements to design and build the system that fits your business needs. As a highly coordinated team, we are agile and always seeking your feedback on our solution development.

Interested in discussing how Doublefast can help your business? Please contact us at EmileK@UVic.ca

Client Organization:

Our client organization is the UVic University Food Services which offers a variety of food outlets across campus that are heavily trafficked everyday by students and staff. At the flagship Mystic Market location, cooks at seven food kiosks prepare in-house meals to field most of the University’s daily lunch traffic - resulting in long lines and delays for hungry patrons during these peak hours. Increasing the efficiency of the ordering process is a priority to better serve patrons and increase their sales.

Project Description

The ClassDASH project was initiated after receipt of the Request for Proposal for a mobile food ordering solution by the University of Victoria’s (UVic) Food Services. The several food outlets across campus offering a variety of foods to students, faculty, staff, and guests, were experiencing significant traffic at peak hours. This resulted in long lines and delays for hungry patrons -- many of whom could not always afford to wait in line before their next course or appointment. Therefore, a mobile ordering solution allowing patrons to submit their order ahead of time and pick up at their convenience was desired as a solution that could better serve patrons, and increase the efficiency of ordering and sales for Food Services. Consequently, upon delivery of the ClassDASH app, changes will be both experienced by the Food Service organization and their employees, as well as their hungry patrons, entailing important change management considerations. To ensure buy-in and clear lines of communication, key stakeholders were identified, including representatives from the UVic Food Services, the UVic Student Society, and the UVic Committee. The primary goals of the project are fourfold:
1) To acquire at least 50% user base for students who consume one meal on campus a day (approx. 1350)
2) For students who consume at least two meals a day on campus, to cover at least 30% of their meal orders through the system
3) To avoid food waste through the implementation of the system; minimizing the volume of abandoned orders
4) Clear the congestion in front of shops by diverting what would be line-up orders through the system